Archive for May, 2010

The Analysis Exchange is OPEN TO EVERYONE

Back in December of last year Aurelie, John, and I announced an idea we believe has the potential to change the web analytics industry forever, The Analysis Exchange. Briefly, the Analysis Exchange is a totally new approach towards web analytics training — one that depends less on what you read and more on what you do.

The Analysis Exchange lets experience web analysts demonstrate their passion for their work and gives beginners valuable “hands on” experience with data and real business problems. What’s more, the output from Analysis Exchange projects directly benefits some of the most amazing organizations around the globe — nonprofits and non-governmental groups who work not for money but for the betterment of humanity, our planet, and all creatures great and small.

You can read more about the origination of this effort in our blog posts and a very nice write up by our friend Jim Sterne, founder of the Web Analytics Association:

Since December we have been hard at work building out a web site and perfecting the business process that would be required to accomplish our core goals. What are those goals, you ask? Very, very simple … between now and June 1, 2011 we want to:

  • Provide FREE analysis to 1,000 nonprofit organizations
  • Provide FREE training and certification to 500 web analytics students
  • Provide FREE certification and support to 150 web analytics experts

1,000/500/150 are the numbers that we will be living by, but we know we’re not living there alone. We know this because the initial response to The Analysis Exchange has been tremendous! In addition to the great stuff we learned in our first testing round we have had excellent feedback from nonprofits, mentors, and students alike.

I love what Amy Sample, Director of Web Analytics at PBS Interactive had to say:

“What I love about the Analysis Exchange is the learning is reciprocal.  Not only is the student learning about analytics and giving back to the organization, but the organization is learning from the student as well.  Many of our local PBS stations have little experience with Web Analytics.  Through the Exchange, the stations are able to learn how to tackle analytics problems along with the student and how to make a lasting impact to their own organization.”

Cindy Olnick from the Los Angeles Conservancy had similar enthusiasm for her project:

“Joy’s a terrific mentor from what I can tell, and she and Danielle are great at translating all the numbers into information I can use. They’ve given me a report and will set up some new parameters in Google Analytics targeted to my goal of increasing membership.”

Todd Bullivant, one of our students said:

“It was a great way to end the week! Thanks again to everyone for the opportunity. I learned a lot about analytics that I can use in my own organization as well as future projects. I hope to work on many more of these in the future! I also just heard that my company is planning to spotlight me in the next internal newsletter due to this project, so increased visibility!”

Susie Hall, Director of Outreach and Enrollment at Acton School of Business said:

“The Analysis Exchange project was very enlightening for me as well.  We found out some valuable information, and I’m excited to use this new-found knowledge to help shape our outreach efforts. This project could not have come at a better time, we are in the middle of changing pretty much all of our processes, so moving forward armed with such powerful information is invaluable. Andrew and Candace were lovely to work with, and I am very happy with the whole experience.”

One of our super-motivated students, Andrew Hall said:

“During the course of the project, I worked with almost every functionality of Analytics other than custom variables, got to understand how Adwords campaigns work, and learned the benefits of taking data from Analytics into an analysis software like Tableau to gain and communicate insights.  Most importantly, I confirmed that I really enjoy doing this!  I am waiting to hear back from a couple of jobs, but in the mean time I’ve decided the knowledge I now possess would be beneficial a lot of organizations.  I feel confident enough to start approaching businesses and nonprofits in my community to get consulting work.”

By now I’m sure you get the picture, and our mentors have been having a great time as well. So much so that Joy Billings from Digitaria gave a positively glowing review of her work at the San Jose Emetrics, John Lovett’s student had her work go all the way to the CMO’s office at The Holocaust Museum, and Victor Acquah from Blue Analytics said:

“Just got off the presentation! Todd did such a great job with the analysis and presentation that it is hard to tell he hasn’t been in analytics for too long. Totally impressive output.”

We at Web Analytics Demystified have felt totally blessed to be part of the projects that have been going this far … but now is the time to take it to the next level: Starting with the publication of this blog post, The Analysis Exchange is open to all students, all mentors, and all qualifying organizations around the world.

If you haven’t already, please create an Analysis Exchange profile and join us in our effort to change web analytics forever. If you need more information first we have lots and lots of content including:

If you’re already in the Analysis Exchange and you want to help, please reach out to nonprofits you know and ask them to create a project so you can work with them. If you’re on Twitter, please use our short link (http://bit.ly/analysis-exchange) to help spread the news. If you’re a member of Web Analytics Wednesday, please consider mentioning the effort at your next meeting.

Finally, I want to offer a special “thank you” to Aurelie, John, Jim, Holly Ross, Beth Kanter, Sean Power, and each and every one of the mentors, students, and organizations who have helped us over the last five months. You are all amazing for contributing your time and energy to help make this effort run as smoothly as possible. Thank you!

Published on May 18, 2010 under Analysis Exchange, General Web Analytics, Web Analytics Association, Web Analytics Demystified Business, Web Analytics Wednesday

Excited to Announce X Change 2010 Keynote!

Now that Emetrics West is behind us, and what an Emetrics it was this year, Web Analytics Demystified and Semphonic officially start to ramp up our efforts to get the best of the best of you to join us for three days in Monterey September 20, 21, and 22. While I am excited about the entire event, I am particularly excited about our keynote offering this year titled “A Conversation with Management.”

Because the X Change draws so many expert practitioners, managers, and directors of web analytics my general feeling has always been that we should be programming for “lifers” in the field, looking for opportunities to help participants expand their career horizons. Our “Conversation with Management” keynote is a conversation with three of the most successful web analytics professionals I personally know:

  • Shari Cleary, Vice President of Digital Research at MTV Networks
  • Joe Megibow, Vice President of Global Analytics at Expedia.com
  • Steve Bernstein, Vice President of Analytics at Myspace

I have personally known Shari, Joe, and Steve for years and have had the great honor of watching each progress up the management chain, taking an increasing amount of responsibility with each step. Now all three of our keynote participants represent web analytics at the highest levels within each of their organizations, an incredible feat when you consider the footprint MTV, Expedia, and Myspace have on the Internet.

During our keynote I will be leading the panel to explore common “lifer” challenges including staffing, vendor management, the balance between reporting and analysis, their relationship with senior-most management, and the importance of business process to each of their jobs. My goal will be to get each to share details regarding their own career path in hopes those insights will help X Change attendees accelerate their own goals.

You can learn more about the 2010 X Change on our micro-site for the conference:

If you have questions about the conference please don’t hesitate to give any of the Web Analytics Demystified partners a call or email. Remember that the conference is limited to the first 100 people who register and registration has already started.

See you at the X Change!

Published on May 10, 2010 under Events, General Web Analytics, Web Analytics Demystified Partners, X Change

 


Recent Blog Posts

The Downfall of Tesco and the Omniscience of Analytics
Michele Kiss, Partner

Yesterday, an article in the Harvard Business Review provided food for thought for the analytics industry. In Tesco’s Downfall Is a Warning to Data-Driven Retailers, author Michael Schrage ponders how a darling of the “analytics as a competitive advantage” stories, British retailer Tesco, failed so spectacularly – despite a wealth of data and customer insight.

Continue reading this article ... ... more from Michele Kiss

Creating Conversion Funnels via Segmentation
Adam Greco, Senior Partner

Regardless of what type of website you manage, it is bound to have some sort of conversion funnel. If you are an online retailer, your funnel may consist of people looking at products, selecting products, and then buying products. If you are a B2B company, your funnel may be higher-level like acquisition, research, trial and then form completion.

Continue reading this article ... ... more from Adam Greco

10 Tips for Building a Dashboard in Excel
Tim Wilson, Partner

This post has an unintentionally link bait-y post title, I realize. But, I did a quick thought experiment a few weeks ago after walking a client through the structure of a dashboard I’d built for them to see if I could come up with ten discrete tips that I’d put to use when I built it. Turns out…I can!

Continue reading this article ... ... more from Tim Wilson

Exploring Optimal Post Timing ... Redux
Tim Wilson, Partner

Back in 2012, I developed an Excel worksheet that would take post-level data exported from Facebook Insights and do a little pivot tabling on it to generate some simple heat maps that would provide a visual way to explore when, for a given page, the optimal times of day and days of the week are for posting.

Continue reading this article ... ... more from Tim Wilson

What I Love: Adobe and Google Analytics*
Tim Wilson, Partner

While in Atlanta last week for ACCELERATE, I got into the age-old discussion of "Adobe Analytics vs. Google Analytics." I'm up to my elbows in both of them, and they’re both gunning for each other, so this list is a lot shorter than it would have been a couple of years ago.

Continue reading this article ... ... more from Tim Wilson

Top 5 Metrics You’re Measuring Incorrectly ... or Not
Eric T. Peterson, Senior Partner

Last night as I was casually perusing the days digital analytics news — yes, yes I really do that — I came across a headline and article that got my attention. While the article’s title ("Top 5 Metrics You’re Measuring Incorrectly") is the sort I am used to seeing in our Buzzfeed-ified world of pithy “made you click” headlines, it was the article’s author that got my attention.

Continue reading this article ... ... more from Eric T. Peterson

Bulletproof Business Requirements
John Lovett, Senior Partner

As a digital analytics professional, you’ve probably been tasked with collecting business requirements for measuring a new website/app/feature/etc. This seems like a task that’s easy enough, but all too often people get wrapped around the axle and fail to capture what’s truly important from a business users’ perspective. The result is typically a great deal of wasted time, frustrated business users, and a deep-seated distrust for analytics data.

Continue reading this article ... ... more from John Lovett

Welcome to Team Demystified: Nancy Koons and Elizabeth Eckels!
Eric T. Peterson, Senior Partner

I am delighted to announce that our Team Demystified business unit is continuing to expand with the addition of Nancy Koons and Elizabeth “Smalls” Eckels. Our Team Demystified efforts are exceeding all expectation and are allowing Web Analytics Demystified to provide truly world-class services to our Enterprise-class clients at an entirely new scale.

Continue reading this article ... ... more from Eric T. Peterson

When to Use Variables vs SAINT in Adobe Analytics
Adam Greco, Senior Partner

In one of my recent Adobe SiteCatalyst (Analytics) "Top Gun" training classes, a student asked me the following question: When should you use a variable (i.e. eVar or sProp) vs. using SAINT Classifications? This is an interesting question that comes up often, so I thought I would share my thoughts on this and my rules of thumb on the topic.

Continue reading this article ... ... more from Adam Greco

5 Tips for #ACCELERATE Exceptionalism
Tim Wilson, Partner

Next month’s ACCELERATE conference in Atlanta on September 18th will be the fifth — FIFTH!!! — one. I wish I could say I’d attended every one, but, sadly, I missed Boston due to a recent job change at the time. I was there in San Francisco in 2010, I made a day trip to Chicago in 2011, and I personally scheduled fantastic weather for Columbus in 2013.

Continue reading this article ... ... more from Tim Wilson

I’ve Become Aware that Awareness Is a #measure Bugaboo
Tim Wilson, Partner

A Big Question that social and digital media marketers grapple with constantly, whether they realize it or not: Is "awareness" a valid objective for marketing activity?

I’ve gotten into more than a few heated debates that, at their core, center around this question. Some of those debates have been with myself (those are the ones where I most need a skilled moderator!).

Continue reading this article ... ... more from Tim Wilson

Advanced Conversion Syntax Merchandising
Adam Greco, Senior Partner

As I have mentioned in the past, one of the Adobe SiteCatalyst (Analytics) topics I loathe talking about is Product Merchandising. Product Merchandising is complicated and often leaves people scratching their heads in my "Top Gun" training classes. However, many people have mentioned to me that my previous post on Product Merchandising eVars helped them a lot so I am going to continue sharing information on this topic.

Continue reading this article ... ... more from Adam Greco

Team Demystified Update from Wendy Greco
Eric T. Peterson, Senior Partner

When Eric Peterson asked me to lead Team Demystified a year ago, I couldn’t say no! Having seen how hard all of the Web Analytics Demystified partners work and that they are still not able to keep up with the demand of clients for their services, it made sense for Web Analytics Demystified to find another way to scale their services. Since the Demystified team knows all of the best people in our industry and has tons of great clients, it is not surprising that our new Team Demystified venture has taken off as quickly as it has.

Continue reading this article ... ... more from Eric T. Peterson

SiteCatalyst Unannounced Features
Adam Greco, Senior Partner

Lately, Adobe has been sneaking in some cool new features into the SiteCatalyst product and doing it without much fanfare. While I am sure these are buried somewhere in release notes, I thought I’d call out two of them that I really like, so you know that they are there.

Continue reading this article ... ... more from Adam Greco

Hello. I’m a Radical Analytics Pragmatist
Tim Wilson, Partner

I was reading a post last week by one of the Big Names in web analytics…and it royally pissed me off. I started to comment and then thought, “Why pick a fight?” We’ve had more than enough of those for our little industry over the past few years. So I let it go.

Except I didn’t let it go.

Continue reading this article ... ... more from Tim Wilson

Competitor Pricing Analysis
Adam Greco, Senior Partner

One of my newest clients is in a highly competitive business in which they sell similar products as other retailers. These days, many online retailers have a hunch that they are being “Amazon-ed,” which they define as visitors finding products on their website and then going to see if they can get it cheaper/faster on Amazon.com. This client was attempting to use time spent on page as a way to tell if/when visitors were leaving their site to go price shopping.

Continue reading this article ... ... more from Adam Greco

How to Deliver Better Recommendations: Forecast the Impact!
Michele Kiss, Partner

One of the most valuable ways to be sure your recommendations are heard is to forecast the impact of your proposal. Consider what is more likely to be heard: "I think we should do X ..." vs "I think we should do X, and with a 2% increase in conversion, that would drive a $1MM increase in revenue ..."

Continue reading this article ... ... more from Michele Kiss

ACCELERATE 2014 “Advanced Analytics Education” Classes Posted
Eric T. Peterson, Senior Partner

I am delighted to share the news that our 2014 “Advanced Analytics Education” classes have been posted and are available for registration. We expanded our offering this year and will be offering four concurrent analytics and optimization training sessions from all of the Web Analytics Demystified Partners and Senior Partners on September 16th and 17th at the Cobb Galaria in Atlanta, Georgia.

Continue reading this article ... ... more from Eric T. Peterson

Product Cart Addition Sequence
Adam Greco, Senior Partner

In working with a client recently, an interesting question arose around cart additions. This client wanted to know the order in which visitors were adding products to the shopping cart. Which products tended to be added first, second third, etc.? They also wanted to know which products were added after a specific product was added to the cart (i.e. if a visitor adds product A, what is the next product they tend to add?). Finally, they wondered which cart add product combinations most often lead to orders.

Continue reading this article ... ... more from Adam Greco

7 Tips For Delivering Better Analytics Recommendations
Michele Kiss, Partner

As an analyst, your value is not just in the data you deliver, but in the insight and recommendations you can provide. But what is an analyst to do when those recommendations seem to fall on deaf ears?

Continue reading this article ... ... more from Michele Kiss

Overcoming The Analyst Curse: DON’T Show Your Math!
Michele Kiss, Partner

If I could give one piece of advice to an aspiring analyst, it would be this: Stop showing your "math". A tendency towards "TMI deliverables" is common, especially in newer analysts. However, while analysts typically do this in an attempt to demonstrate credibility ("See? I used all the right data and methods!") they do so at the expense of actually being heard.

Continue reading this article ... ... more from Michele Kiss

Making Tables of Numbers Comprehensible
Tim Wilson, Partner

I'm always amazed (read: dismayed) when I see the results of an analysis presented with a key set of the results delivered as a raw table of numbers. It is impossible to instantly comprehend a data table that has more than 3 or 4 rows and 3 or 4 columns. And, "instant comprehension" should be the goal of any presentation of information — it's the hook that gets your audience's brain wrapped around the material and ready to ponder it more deeply.

Continue reading this article ... ... more from Tim Wilson

Automating the Cleanup of Facebook Insights Exports
Tim Wilson, Partner

This post (the download, really — it’s not much of a post) is about dealing with exports from Facebook Insights. If that's not something you do, skip it. Go back to Facebook and watch some cat videos. If you are in a situation where you get data about your Facebook page by exporting .csv or .xls files from the Facebook Insights web interface, then you probably sometimes think you need a 52" monitor to manage the horizontal scrolling.

Continue reading this article ... ... more from Tim Wilson

The Recent Forrester Wave on Web Analytics ... is Wrong
Eric T. Peterson, Senior Partner

Having worked as an industry analyst back in the day I still find myself interested in what the analyst community has to say about web analytics, especially when it comes to vendor evaluation. The evaluations are interesting because of the sheer amount of work that goes into them in an attempt to distill entire companies down into simple infographics, tables, and single paragraph summaries.

Continue reading this article ... ... more from Eric T. Peterson

Funnel Visualizations That Make Sense
Tim Wilson, Partner

Funnels, as a concept, make some sense (although someone once made a good argument that they make no sense, since, when the concept is applied by marketers, the funnel is really more a "very, very leaky funnel," which would be a worthless funnel — real-world funnels get all of a liquid from a wide opening through a smaller spout; but, let’s not quibble).

Continue reading this article ... ... more from Tim Wilson

Reenergizing Your Web Analytics Program & Implementation
Adam Greco, Senior Partner

Those of you who have read my blog posts (and book) over the years, know that I have lots of opinions when it comes to web analytics, web analytics implementations and especially those using Adobe Analytics. Whenever possible, I try to impart lessons I have learned during my web analytics career so you can improve things at your organization.

Continue reading this article ... ... more from Adam Greco

Registration for ACCELERATE 2014 is now open
Eric T. Peterson, Senior Partner

I am excited to announce that registration for ACCELERATE 2014 on September 18th in Atlanta, Georgia is now open. You can learn more about the event and our unique "Ten Tips in Twenty Minutes" format on our ACCELERATE mini-site, and we plan to have registration open for our Advanced Analytics Education pre-ACCELERATE training sessions in the coming weeks.

Continue reading this article ... ... more from Eric T. Peterson

Current Order Value
Adam Greco, Senior Partner

I recently had a client pose an interesting question related to their shopping cart. They wanted to know the distribution of money its visitors were bringing with them to each step of the shopping cart funnel.

Continue reading this article ... ... more from Adam Greco

A Guide to Segment Sharing in Adobe Analytics
Tim Wilson, Partner

Over the past year, I've run into situations multiple times where I wanted an Adobe Analytics segment to be available in multiple Adobe Analytics platforms. It turns out…that's not as easy as it sounds. I actually went multiple rounds with Client Care once trying to get it figured out. And, I’ve found "the answer" on more than one occasion, only to later realize that that answer was a bit misguided.

Continue reading this article ... ... more from Tim Wilson

Currencies & Exchange Rates
Adam Greco, Senior Partner

If your web analytics work covers websites or apps that span different countries, there are some important aspects of Adobe SiteCatalyst (Analytics) that you must know. In this post, I will share some of the things I have learned over the years related to currencies and exchange rates in SiteCatalyst.

Continue reading this article ... ... more from Adam Greco

Linking Authenticated Visitors Across Devices
Adam Greco, Senior Partner

In the last few years, people have become accustomed to using multiple digital devices simultaneously. While watching the recent winter Olympics, consumers might be on the Olympics website, while also using native mobile or tablet apps. As a result, some of my clients have asked me whether it is possible to link visits and paths across these devices so they can see cross-device paths and other behaviors.

Continue reading this article ... ... more from Adam Greco

The 80/20 Rule for Analytics Teams
Eric T. Peterson, Senior Partner

I had the pleasure last week of visiting with one of Web Analytics Demystified’s longest-standing and, at least from a digital analytical perspective, most successful clients. The team has grown tremendously over the years in terms of size and, more importantly, stature within the broader multi-channel business and has become one of the most productive and mature digital analytics groups that I personally am aware of across the industry.

Continue reading this article ... ... more from Eric T. Peterson

Ten Things You Should ALWAYS Do (or Not Do) in Excel
Tim Wilson, Partner

Last week I was surprised by the Twitter conversation a fairly innocuous vent-via-Twitter tweet started, with several people noting that they had no idea you could simple turn off the gridlines.

Continue reading this article ... ... more from Tim Wilson

Omni Man (and Team Demystified) Needs You!
Adam Greco, Senior Partner

As someone in the web analytics field, you probably hear how lucky you are due to the fact that there are always web analytics jobs available. When the rest of the country is looking for work and you get daily calls from recruiters, it isn’t a bad position to be in! At Web Analytics Demystified, we have more than doubled in the past year and still cannot keep up with the demand, so I am reaching out to you ...

Continue reading this article ... ... more from Adam Greco

A Useful Framework for Social Media "Engagements"
Tim Wilson, Partner

Whether you have a single toe dipped in the waters of social media analytics or are fully submerged and drowning, you’ve almost certainly grappled with "engagement." This post isn’t going to answer the question "Is engagement ROI?" ...

Continue reading this article ... ... more from Tim Wilson

It’s not about "Big Data", it’s about the "RIGHT data"
Michele Kiss, Partner

Unless you’ve been living under a rock, you have heard (and perhaps grown tired) of the buzzword "big data." But in attempts to chase the "next shiny thing", companies may focus too much on "big data" rather than the "right data."

Continue reading this article ... ... more from Michele Kiss

Eric T.
Peterson

John
Lovett

Adam
Greco

Brian
Hawkins

Kevin
Willeitner

Michele
Kiss

Josh
West

Tim
Wilson

Contact Us

You can contact Web Analytics Demystified day or night via email or by reaching out to one of our Partners directly.

» Contact Information

Web Analytics Demystified, Inc.
P.O. Box 13303
Portland, OR 97213
(503) 282-2601


Useful Links