Archive for October, 2010

Our Engagement Metric in use at

Those of you who have read my blog for long know that I have written a tremendous amount about measures of visitor engagement online. In addition to numerous blog posts we have published a 50 page white paper describing how to measure visitor engagement and every year I give a half-dozen presentations on the subject. Unlike some people who seem to fear new ideas and others who disapprove of anything they themselves do not create I have long been a champion for evolving our use of metrics in web analytics to satisfy business needs.

But don’t take my word for it, read about how the nice folks at are using a near complete version of my calculation to better understand their audience.

Cool, huh?

The thing I love about this article is that is openly talking about their use of my engagement metric.  What’s better is that their sharing prompted another super-great organization (PBS) to comment that they too have been using my engagement metric for years.


I have been honored to work with several companies in the past three years who have implemented my metric and variations thereof but most treat the metric as a competitive secret. Given that most are in the hard-pressed and hyper-competitive online media world I understand, but I’m certainly happy to see and Chris Meares share their story with the world.

Anyway, check out the article and, if you’re brave, download our white paper on visitor engagement and give it a read. If you are in media and are stuck trying to figure out how to get web analytics to work for you (instead of the other way around) give me a call. I’m more than happy to discuss how our measure of engagement might be able to help your business grow.

Published on October 26, 2010 under Articles, Engagement, Presentations, Research, The Engagement Project

Presentations from Web Analytics Demystified

This week is somewhat bittersweet for me because it marks the very first time I have missed an Emetrics in the United States since the conference began. And while I’m certainly bummed to miss the event, knowing that my partner John is there representing the business makes all the difference in the world. If you’re at Emetrics this week, please look for John (or Twitter him at @johnlovett) and say hello.

If you’re like me and not going to the conference perhaps I can interest you in one of the four (!!!) webcasts and live events I am presenting this week:

All-in-all it promises to be a very busy week presenting content so I hope to hear from some of you on the calls or see you in person on Thursday.

Published on October 4, 2010 under Events, Key Performance Indicators, Presentations, White Papers