Web Analytics Blogs

Eric T. Peterson has been working in web analytics for over ten years and has built up an incredibly rich body of knowledge about the subject, knowledge Mr. Peterson works to share every week here in his Web Analytics Demystified weblog. Whether you're new to the subject or the most experienced practitioner, you should join the thousands of people around the globe already subscribing to Peterson's blog and start reading today.

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Archive for 'Interviews'

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Lars gathers some of the best and brightest in Europe to chat

I’ve never been much for listening to podcasts for some reason but all the sudden I seem to be listening to them all the time. Last week it was Bryan’s interview with Avinash Kaushik from ZQInsights. This week it’s Lars Johansson, the Swedish coordinator for WAA, talking to seven of the brightest minds in web analytics in Europe.

Having recently been to Europe, I was delighted to listen to this conversation. While in Holland I presented data (links to a PDF) showing that European web analytics practitioners are not far behind their U.S. counterparts. When you listen to the podcast you’ll hear the participant’s talking about nearly the exact same challenges we all face here in the U.S. Concerns about process, distribution of decision making (Aurelie talks about pan-European companies, essentially multiple divisions but that speak different languages, have different values and expectations, etc.)

This is a long podcast but well worth a listen if you have time. Great work, Lars, bringing these bright minds together for the conversation.

Video from Jeremiah Owyang and the WAW Guru breakfast

About a month ago, just before I started Web Analytics Demystified, I had the pleasure of sitting down for an interview with Jeremiah Owyang of PodTech.net. Clint first introduced me to Jeremiah when I was talking about measuring visitor engagement and how social media might be best measured. Jeremiah is very much connected in the Bay Area and I though the interview went really well (but you can judge for yourself by watching the interview at Jeremiah’s web site.)

A number of folks have commented on the interview at Jeremiah’s site and the comments are well worth a read.

More recently I wrote a post on the 10/20/70 Rule for Achievable Web Analytics Success in which I outlined the importance of process to web analytics. A number of folks have since commented on the post but Rene Dechamps from OX2 was kind enough to post a video from the conversation that got me thinking about 10/20/70 (thanks Rene!)

Since Rene was about as tired as I was at 7:00 AM local time, and he’d been kind enough to bring me a coffee, I recommend ** not ** trying to watch the video and just listening instead.

What do you think?  Should I stick to writing and stay off the tele?  As always, I welcome your comments.

Playing catch up again after a family outing to SeaWorld!

Right after I got a new hair-do I took a quick trip to San Diego for BusinessOnline’s Online Marketing Summit which was great. Aaron Kahlow really did a fantastic job getting over 300 marketers to attend his first-ever event and the conference was very well done. If you’re in online marketing, definitely keep your eyes open for this event in the future.

I was fortunate enough to take my kids to SeaWorld and enjoy two crowd-free days in the sun, watching Shamu and petting the bat rays. While I was away, I missed a few things that I thought were worth passing along:

  • Gary Angel from SEMphonic who I am fortunate to speak with frequently had an interview he and I conducted published in ADOTAS. Gary prefaced the interview by commenting that he wasn’t much of an interviewer but somehow he managed to get the single most interesting interview I have ever given on the subject of web analytics ever. We talked about a variety of subjects including my AMA/Aquent webinar on March 6th, the Web Analytics Business Process, and the notion that web analytics professionals are very much craftspeople.
  • Jim Novo, a true web analytics guru, picked up on my recent rant about the death of page views … NOT! and did a little analysis of his McAfee anti-virus application and how the application treats tracking cookies. The thing I love the most about Jim is how practical his guidance is, especially regarding sessions as a replacement for unique visitors and page views. Jim closes his post with this:

“My advice to you is to start shadow tracking now using Visits or Sessions as the base in your most important metrics, the ones you are on the hook for. You don’t have to show them to anybody, just keep track of them in Excel or something and note the trends. Then when you start seeing your Unique Visitor based metrics collapsing on you, you can whip out the Visit / Session based metrics and say, “See! See! It’s really not happening! We’re doing much better than you think!”

“You know that Eric is obviously a leader in the industry. We are all following the trail that Eric has blazed. He is just an awesome guy and a really great thinker.”

I am truly humbled. If you’re not reading Gary, Avinash, and Jim … you should be!

I was recently interviewed by Eric Enge of Search Engine Watch and Stone Temple Consulting

I got an email last night from Eric Enge who writes for Search Engine Watch. A conversation about web analytics that we had last month was recently posted. Eric asked me a variety of questions about Visual Sciences, making decisions based on data, uniquely identified users, content groups, some of the challenges associated with page tagging, and Avinash Kaushik’s 90/10 rule (which I disagree with due to the rule’s impracticality …)

If you have the time and inclination, give the interview a read, and thanks to Eric Enge for interviewing me.

An interview with one of my personal heros in the web analytics world

Often times people congratulate me for being smart enough to have started Web Analytics Wednesday, an event that was recently referred to as “the world’s only global social networking event.” While I think it’s great that the idea has caught on, I cannot claim sole ownership of the idea. In fact, the idea was nothing more than a fantasy until one person I had never met put the wheels in motion in her own community and simply made it happen.

That person was June Dershewitz.

When I finally met June for the first time, she turned out to be much quieter than I expected. June had done something nobody really expected people to actually do, she had paid her own way to Emetrics in Santa Barbara, not an insignificant investment. Over coffee one morning she told me she looked at is as an investment in her future. Boy howdy was she right!

June is as close to a web analytics superstar as they come in my book. She has experience, she is eloquent, and she understands how all the pieces come together to paint the bigger picture. She is one of the few people I know available (occasionally) for contract work in San Francisco and I consider her very much to be part of the heart and soul of our web analytics community. (Shhhh, don’t tell her I said that, okay?)

Recently I launched a new premium job board on my site with the folks from Simply Hired (the Job*a*Matic) in part because of the number of inquiries I would get from companies looking to hire bright folks just like June. But it occurred to me, what better way to explain what someone like June is looking for than to ask her directly. Our conversation went as follows:

Eric T. Peterson: June, tell me a little bit about your experience to date doing web analytics?

June Dershewitz: I’ve got 8 years of experience in the field of web analytics. Back in 1999 I took a job as a web analyst for a startup. After that I took a more technical role in data warehousing (still web measurement data). Since 2004 I’ve held a series of contract assignments as a web analytics specialist.

Eric T. Peterson: What kind of contract work do you usually do? More technical stuff or more analysis or more reporting?

June Dershewitz: It depends on what the client needs. Sometimes I get to do system implementation work. On other occasions I focus more on analysis, scorecards, reporting.

Eric T. Peterson: A personal question: what do you really like to do in the web analytics field? Put another way, given all your talents, which excites you the most?

June Dershewitz: I like to help businesses make the best use of web measurement data. I enjoy making improvements to what gets collected and how it gets interpreted and used within the company.

Eric T. Peterson: Can you share, without naming the company, some of the successes you’ve been or been a part of?

June Dershewitz: At one company, I was able to build out their existing web analytics system into something that’s now a useful and trustworthy source of information for a large audience. I felt like it was a big achievement to spread the word and help people see the business value in web activity data.

Eric T. Peterson: Excellent! No simple feat to drive widespread adoption of web analytics through a company.

New line of questions: What do you look for most in a job posting on the Internet (other than contract work and your local geography)?

June Dershewitz: As I scan a list of job postings, I look first at the job title and the company name. Job title usually gives me some clues about responsibilities and compensation. The company (and its industry) interest me as an analyst because I enjoy the prospect of a new and challenging set of data.

If I get that far I’ll read the whole job description and try to get a better sense of what the day-to-day work would actually involve, what tools they’re using (or hope to use), and if my skills match with what they’re looking for.

Eric T. Peterson: When you apply for a job, roughly what percentage of the time are you invited in for an interview? Given eight years of experience I’m thinking “often” but what would you say?

June Dershewitz: These days I post my resume on a couple of job boards and let interested parties contact me; I get a fair number of responses this way. I also monitor job postings and I’ll submit an application if I feel that I’ve found an especially good match. I’ve actually found four gigs in a row through postings where I’ve taken the initiative to apply.

Eric T. Peterson: Would you say it’s a “sellers” market for web analytics talent today? Perhaps more so than past years?

June Dershewitz: Definitely! As a job-seeker, it’s great to see so many open positions out there.

Eric T. Peterson: When you’re in the interview process, what impresses you most about a company vis-a-vis web analytics?

I really appreciate enthusiasm for the subject matter. It really grabs my attention when the prospective employer says, “We’ve got bucket-loads of web data and we could be making such better use of it! We could really use someone with your skills to help us figure out what’s interesting and what’s important and what we should be using to drive business decisions.”

To me that means there’s a challenge to be had.

Eric T. Peterson: What, in your opinion, are the best things someone relatively new to the field can do to prepare for a career in web analytics?

June Dershewitz: If the analyst track is your objective, it’s important to convince your prospective employer that you’d make a great analyst. Also, I’d recommend that you keep up with current issues in the field, read books, read blogs, talk to other analysts.

Show that you’ve got the curiosity it takes to enjoy this line of work

Eric T. Peterson: Okay, last few questions: In major markets, what do you think experienced web analytics professionals are worth from a salary perspective? I know you do more contract work but I wanted to see if you could/would share ballpark numbers that you’re hearing from folks?

June Dershewitz: I sometimes reference recruiting agency job postings where they’ve got salaries listed.

Eric T. Peterson: Cool. So are you looking for contract work now? If so, how can my readers get in touch with you and what should they know in advance?

June Dershewitz: I’m booked solid through the end of April, but I may be up for new opportunities after that. I also welcome communication from other veteran web analysts who’ve chosen to take the contract route. Find me on LinkedIn (http://www.linkedin.com/in/jdersh), send me an email (june.dershewitz@gmail.com), or say hi at Emetrics in San Francisco.

Eric T. Peterson: June, you’re awesome! Thanks for spending some time with me today. I’d wish you luck out there but knowing you, you don’t need luck.

Thanks again!

June Dershewitz: And thank you, Eric! I appreciate that job board you’ve put together.

It’s great to know that someone with June’s skills is reading my job board. In fact, she bugged me to set up an RSS feed for job postings which I quickly put together, just for June. If you’re looking for great jobs in web analytics, you might be interested in the feed as well:

http://www.webanalyticsdemystified.com/job_feed.asp

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