I got an email yesterday from Gail Ennis at Omniture that had the subject line of “Help!” Gail had purchased a copy of The Big Book of Key Performance Indicators but for some reason the PayPal process didn’t redirect her the download page on my web site. Being ever attentive to customer needs I immediately wrote Gail back and sent her the link to the book.
I think I susprised her.
Have any of you had similar problems when you purchased books through my web site? The PayPal process is supposed to redirect customers to my site to a secure download page but they don’t make it easy to verify that this process works. If you’ve had similar problems I’d love to hear about it.
Anyway, Gail pays me a great compliment by purchasing my book. Maybe we’ll start to see more from Omniture on the subject of key performance indicators in the near future.