For those of you who missed my presentation yesterday, “Web Analytics: A Day a Month”, you can now listen to the re-recorded webcast at WebEx thanks to Tableau and the American Marketing Association. I say “re-recorded” since once again I managed to bring a large enough crowd to the webcast to break WebEx. Web analytics is hot!

You can listen to the webcast without having to register (still requires name and email) until next week I think by going to:

amaevents.webex.com

Here are a few other things I should mention, as long as I’m writing:

• I’m going to be in Boston next week for Judah’s Web Analytics Wednesday event (rescheduled from last month due to me being a weather-wimp) and if you’re in Boston or nearby I’d love to catch up. Please join us in Cambridge!
• The next few weeks I will be in Chicago (Jan 25th), Seattle (Jan 30th), San Jose (Jan 31st) and New York (Feb 7th) giving the keynote address at OpinionLab’s client conferences. The nice folks at OpinionLab mentioned that they’re opening up the events to non-customers so if you’d like to hear me talk about how quantitative and qualitative data combined provide a much more actionable view of the online visitor, please join us!
• The nice folks at the Direct Marketing Association who gave away PDF copies of my book Web Analytics Demystified in exchange for participation in their web analytics survey (written up by the amazing W. David Rhee) are holding a webinar on the research findings on Januay 23rd. The event is not free but the research is pretty good and if you’re in the DMA you should consider joining the call.
• The nice folks at the Web Analytics Association are also holding a research call, tomorrow (Jan 17th) in fact, on the future of the web analytics industry. I think this event is free but it might only be free to WAA members (maybe if Richard or Andrea read this they can comment for all to see!) The call is tomorrow morning at 9 AM Pacific, noon Eastern and you can register to attend at the WAA web site.
• Anil Batra has apparently jumped on the “bounce rate” bandwagon and is having a “bounce rate survey” that he’d like you to participate in. I haven’t had a chance to take it yet but I really enjoyed Anil’s salary research so I’m sure he’ll do a great job with bounce rate too!
• I’ll be back in San Diego in late February at Aaron Kahlow’s Online Marketing Summit talking about Key Performance Indicators in a Web 2.0 World.  I really enjoyed OMS last year and am looking forward to getting back to Sea World Aaron’s event!
• I had nothing to do with that movie on web analytics, despite it being filmed here in the Rose City, and have no idea what Ian is talking about.  Ian should spend less time at the movies and more time reading what experienced practitioners are saying about Gatineau.  <grin>

If I’m forgetting anything please comment below.  I think you’ll really like the webcast — the feedback I got has been excellent so far (despite some people going gossipy about the title of my last post on the subject … cage match indeed!)

I am hugely excited to be able to announce the addition of Daniel Shields from CableOrganizer.com to the Web Analytics Demystified weblogs. Daniel works for Paul Holstein at Cable Organizer and is an exceptionally bright analytics practitioner, something he has demonstrated time-and-time again in the Web Analytics Forum.

Daniel joins Judah Phillips and I here in the Web Analytics Demystified weblogs. You can read Daniel’s introductory post and I encourage all of you to subscribe to Daniel’s feed today.

Welcome Daniel!

Blogger Avinash Kaushik kicked off a little debate in the blogosphere a few weeks when he declared:

“Engagement is not a metric that anyone understands and even when used it rarely drives the action / improvement on the website.

Why?

Because it is not really a metric, it is an excuse.”

Suffice to say, some pretty bright folks disagreed with Avinash, openly and vocally. Anil Jasra has a good summary of a panel from WebTrends Engage where Gary Angel, Andy Beal, Manoj Jasra, Jim Novo and Jim Sterne all apparently voiced their opinion that engagement is a metric, not an excuse.

Perhaps ironically, in an interview with Eric Enge from February of this year, Enge asked Kaushilk about my long series of posts on measuring engagement (emphasis mine)

Eric Enge: Another thing I read about recently was Eric Peterson’s notion of an engagement metric. Can you comment on that?

Avinash Kaushik: Sure. You know that Eric is obviously a leader in the industry. We are all following the trail that Eric has blazed. He is just an awesome guy and a really great thinker. And, in terms of the specific post that you are referring for engagement, I think Eric’s initial proposal for the methodology is a very good one, and it does extend the conversation in terms of what it is possible for us to measure, because Eric obviously has access to some pretty good tools that allow for deeper analysis. But my preference is to ask a random sampling of people, or every single person who comes to website, are you engaged, here is my definition of engagement, do you like this site or product, are you going to recommend it, or whatever is the case.

Now, to be fair, I agree with part of Avinash’s argument — qualitative data is a valuable input into measuring visitor engagement — I just don’t think qualitative data is the only input. Nor do I think that it is “nearly impossible to define engagement”. For over a year I have been calculating visitor engagement on my site using the following equation:

Looks complicated, huh? It is. But if you’re running a site like mine where the major outcome you’re trying to create is simply not measurable online, wouldn’t you like to have some reasonable proxy that would help you identify where your best leads are coming from, what those leads are looking at, and who your highest quality leads actually are?!

I know I do.

Obviously the equation above doesn’t tell you very much. If you want to hear the rest of the story, you have two options:

1. Come to my Web Analytics 2.0 presentation next Wednesday at 1:30 PM in the Blue Ballroom at Emetrics
2. Wait until next Thursday and download my updated Web Analytics 2.0 presentation from my web site

Ironically this little debate prompted me to stick the long-awaited explanation of how to measure and use visitor engagement into my Web Analytics 2.0 presentation. Thanks to Avinash for kicking off a nice (if a bit lopsided) debate!

See you in Washington!

Gary Angel and the folks at SEMphonic have just launched five more must read web analytics blogs. Check out Gary’s post and subscribe to new web analytics blogs from great people like Joel Hadary, Paul Legutko, Phil Kemelor, June Dershewitz and Jesse Gross. While it’s no secret I am a huge fan of June Dershewitz, I’m very excited after the recent X Change conference to read Joel, Paul, Phil, and Jesse’s work as well.

Props to Gary for getting this uniquely talented crew to share their ideas and experiences. Even if he did call me a monolith, I still appreciate what Gary and Joel are trying to do for the entire web analytics community.

Last week I had the privilege and pleasure of attending SEMphonic’s first ever X Change conference. My friend Gary Angel asked me to give the keynote speech and lead a “huddle” on the processes involved in doing web analytics. As I posted back in August, I was pretty excited about the event because of the format SEMphonic had selected — building the event around small-group interactions rather than the “big room, talk-at-you-not-to-you” format so common in conferences today.

Not that I have anything against big conferences, Jim Sterne’s formerly-called-the-Emetrics Summit is still my favorite conference of all time even thought it will probably grow past 600 in Washington next month, and I had a blast at both Shop.ORG (2000+) and Holland’s E-Day (1500+) and hope to be invited to Internet Retailer’s event in Chicago next summer (rumored to be 5000+). But in my experience big conferences actually limit what you’re able to learn if you’re a face-to-face communicator like me. I always end up having short conversations with people in the hallways between presentations or at social events, and the really deep stuff ends up happening in the proverbial (and real!) lobby bar.

SEMphonic X Change was different.

The huddles more-or-less forced us all to expand on our ideas and share our experiences. The one I led on process was great (I thought) and I ended up agreeing to print and produce “NO TAGS, NO TRACKING” t-shirts for all 15 people in the room. But I was absolutely blown away by the huddles I attended:

• Terry Cohen of Digitas, leading a conversation about measuring engagement that covered how engagement can be measured from the microscopic to the macroscopic level.
• Joseph Carrabis of NextStage, leading a conversation about attitudes and communication
• Matt Belkin of Omniture, leading a conversation about combining online and offline data
• Aaron Gray of WebTrends, leading a conversation about using behavioral data (an EXCELLENT huddle IMHO!)

Think about it: Four huddles led by four of the brightest minds in measurement today (okay, three, since Joseph explicitly states that he’s not a measurement wonk like the rest of us, but he’s the biggest thinker I know …) and there were only 10 people in the conversation on average.

How cool is that?

Not all the huddles were apparently as good as the four I attended, but overall everyone I talked to was quite impressed with the format. And everyone I talked to agreed that they would be back at X Change next year (providing Gary and Joel have the event, which I certainly hope they do!)

I strongly recommend that you consider SEMphonic X Change next year if your schedule permits, especially if you’re an opinionated measurement wonk who isn’t afraid to spout off about stuff they believe to be important (yes Ian, you.)

On that point, this event would have been even better if just a few more people would have made the trip, thought-leaders like Avinash Kaushik (shockingly absent, despite being able to basically walk to Napa from his house if you’re in shape), Brett Crosby from Google Analytics, the Jims (Novo and Sterne), at least one Eisenberg (they sent JQvT instead), Stephane Hamel (budget constraints), Rene and Aurelie, Steve Jackson, the aforementioned Ian, and probably a few dozen more people I’m forgetting, apologies!

I say this because I really believe what I said in my keynote:

Collectively “we” are the web analytics industry.

The vendors are not the industry, the Web Analytics Association is not the industry, all of us are the web analytics industry, and collectively we need to debate and discuss what this industry is going to become. But I don’t believe we can make the decisions necessary in the Yahoo! group, on phone calls, or over email. We need to sit down, face-to-face-to-face and talk about standards, debate definitions, compare notes, and use our old fashioned “Web 0.0″ skills to hash out some of the really hard stuff that remains left to tackle.

Jacques Warren made a similar comment in my call for the WAA to “do something” with their recently published standards document and he is spot-on correct. Web analytics is hard, and it isn’t going to get any easier if we just sit and listen. Let’s sit and talk, let’s debate, let’s act.

’nuff said.

I’ll leave you with this parting shot about X Change, a comparison I’m shocked that nobody smarter than I has already made:

• Emetrics is the Web 1.0 conference for web analytics where you will learn a ton and be very happy
• X Change is the Web 2.0 conference for web analytics where you will contribute a ton and be very satisfied

Mad props to Gary, Joel, Grace, Barbara, Phil, June, and everyone else at SEMphonic for throwing such an amazing event!