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Archive for 'Web Analytics Demystified Business'

Announcing the Analysis Exchange Scholarship

Continuing our long-standing efforts to support the broader digital measurement, analysis, and optimization community around the globe, I am incredibly happy to announce the creation of the Analysis Exchange Scholarship Fund. You can read the press release and learn more about the effort at the Analysis Exchange web site, but in an nutshell thanks to the generosity of ObservePoint and IQ Workforce we are now able to financially support Analysis Exchange member’s in their efforts to expand their web analytics horizons.

What’s more, as soon as Jim Sterne heard about our efforts, he and Matthew Finlay immediately donated three passes to the eMetrics Marketing Optimization Summit each year — how amazing is that! Tremendous thanks to Corry Prohens, Rob Seolas, Jim Sterne, and each of their teams for their support of our efforts at the Analysis Exchange.

Analysis Exchange members in good standing are encouraged to apply for scholarship funds. We are open to ideas but in general expect these funds to be used for things like:

  • Pay partial travel or registration fees for conferences like ACCELERATE and eMetrics
  • Pay annual membership fees for the Web Analytics Association or other professional groups
  • Pay partial tuition to the University of British Columbia’s Web Analytics courses
  • Pay partial costs for the Web Analytics Association’s certification
  • Pay for books, software licenses, and so on

Quarterly awards will be up to $500 USD per selected applicant and I imagine we will give two or three away each quarter depending on the quality of applications we get. You need to be a member of Analysis Exchange in good standing and have earned very good scores on projects to be eligible.

I hope you’ll take a minute to learn more about the Analysis Exchange Scholarship. I also hope you’ve been helping in the Analysis Exchange and you’re excited to apply for this funding!

If you have any questions about these funds please don’t hesitate to reach out to our Executive Director Wendy Greco directly. I am also happy to answer questions.


Published on January 24, 2012 under ACCELERATE, Analysis Exchange, General Web Analytics, Web Analytics Association, Web Analytics Demystified Business

Are you in Google+? We are!

Just a quick note at the end of the Thanksgiving holiday to encourage those of you who are still using Google+ to go and circle our new brand page for Web Analytics Demystified:

Circle Web Analytics Demystified in Google+

We have been sharing lots of information about our recent ACCELERATE conference in San Francisco. Moving forward we hope to share more “quick takes” and multimedia content in Google+ as well as hosting Hangouts with greater and greater regularity to discuss the key topics of the day.

Anyway, I hope if you’re in the U.S. you had a relaxing Thanksgiving and if you’re elsewhere in the world you enjoyed the quiet that happens when the U.S. goes offline.

Published on November 27, 2011 under ACCELERATE, Web Analytics Demystified Business

Big Changes at Web Analytics Demystified

I suspect by now many of you have noticed but this week we made two pretty amazing announcements here at Web Analytics Demystified. Now that the dust is settling I have some time to take a step back and offer up some comments on the announcements and what I believe they mean for our clients, our prospects, and the web analytics industry in general.

On Tuesday we announced that respected industry veteran Adam Greco had joined John and I as a Senior Partner. Adam is well-known to many in our community thanks to his high-visibility work during his tenure at Omniture, his popular “Omni-Man” blog, and his fine, fine work on the Beyond Web Analytics podcast series.

For John and I bringing Adam on board was a no-brainer. The guy is as bright as they come, he is articulate, and most importantly he knows how to squeeze every last drop of value out of the most widely deployed digital measurement solutions in use today — Adobe SiteCatayst and Google Analytics. Adam is committed to extending that expertise to all of the popular platforms as quickly as possible, and our hope is that by mid-year he will be providing the same great insights he has for SiteCatalyst to Webtrends, Unica, Coremetrics, Nedstat, and other customers.

Adam will be running our Operational Use Audit and Framework Development practice as well as providing custom training and generally supporting the rest of the Demystified service offerings.  Which brings me to our second announcement …

On Wednesday we announced an exclusive partnership with tactical and technical consulting practice leaders Keystone Solutions. Keystone is a slightly better-kept secret than Adam Greco, although their current clients certainly know who they are. Founded years ago by former Omniture super-star Matthew Gellis, Keystone has grown into a talent magnet comprable to, well, Web Analytics Demystified.  Matt Wright from HP, Kurt Slater from Expedia, Rudi Schumpert from Ariba, and a host of other amazing analytics technicians.

We have doubled-down with Keystone for one simple reason: in our experience they are the best of the best when it comes to providing fundamental and foundational support for any digital measurement practice. Especially against those same two “most popular” solutions — Google Analytics and Adobe SiteCatalyst — Keystone delivers in a way that few others out there are capable, and that is the kind of talent we prefer to work with in the field.

Through this partnership Web Analytics Demystified clients will be able to benefit from a dramatically expanded set of web analytics consulting service offerings ranging from on-the-ground implementation support to ongoing reporting and analysis to some pretty amazing custom solutions. They will also be taking the lead on our Tag Management Systems Audit and Deployment practice, an offering I expect to be red-hot in 2011 and beyond.

Now, unfortunate as it is, we were not able to pursue this type of relationship with Keystone without some cost. The immediate fall-out is that Web Analytics Demystified will no longer be participating in the X Change conference. While this breaks my heart after having put three years of sweat equity into the event, relationships change and so it is time to move on.

I do, however, promise every one of the hundreds of consultants, vendors, and practitioners we have personally invited to this conference over the past three years that we will be back, live and in-person, with something far more “Demystified” in nature. Based on our work with Web Analytics Wednesday, the Analysis Exchange, and hundreds of other events around the globe, we have a pretty good idea of what is truly missing from the web analytics event landscape … and now, thanks to Adam and the team at Keystone, we have the means to deliver.

I welcome your comments and questions about both pieces of news, and I hope you’ll keep your eyes open in the coming few weeks for even more news from our growing company. It is exciting times, indeed.

Published on January 12, 2011 under General Web Analytics, Web Analytics Blogs, Web Analytics Demystified Business, Web Analytics Demystified Partners, Web Analytics People, Web Analytics Wednesday, X Change

Our Mobile Measurement Framework is now available

Today I am really excited to announce the publication of our framework for mobile and multi-channel reporting, sponsored by OpinionLab. You can download the report freely from the OpinionLab web site in trade for your name and email address.

This paper builds on our “Truth About Mobile Analytics” paper we published with our friends at Nedstat last year and focuses on both measurement in mobile applications and, more importantly, a cross-channel measurement framework built around interactions, engagement, and consumer-generated feedback.

  • Interactions occur in every channel, digital or not. Online and on mobile sites we call these “visits” (although that is a made up word for interactions); in mobile apps the interaction starts when you click the icon and ends when you click “close”; in SMS it starts when you receive the message; on the phone it starts when you dial, and in stores interactions start when you walk up to an employee.
  • Engagement is simply “more valuable” interactions. Regardless of your particular belief about the definition of engagement, we all know it when we see it. Online it happens after some number of minutes, or clicks, or sessions, or whatever; in mobile apps it happens when you’ve clicked enough buttons; on SMS it happens when you respond to the message; on the phone it starts when you begin a conversation, and the same is true in a physical store.  We say engagement is “more valuable” because without engagement, value is unlikely to manifest.
  • Positive Feedback happens when you do a really, really good job. Measuring feedback is a critical “miss” for far too many organizations. Apples “app store” and the value of the star-rating system has essentially proven that there are massive financial differences associated with positive and negative experiences … but most companies still make the mistake of ignoring qualitative feedback altogether.

These three incredibly simple metrics can be applied to every one of your channels, your sub-channels, and  your sub-sub-channels (if you like.)  When applied you can create an apples to apples comparison between your web, mobile web, mobile apps, video, social, etc. efforts.

Then you can apply cost data, and you’re really in business.

I don’t want to say much more than that but I would really, really encourage you all to download and read this free white paper. When we put something like this out — something we believe has the power to really transform the way everyone thinks about the metrics they use to run their business, and something that has the potential to force dashboards everywhere to be scrapped and started over — we’d really like your collective feedback.


Thanks to Mark, Rick, Rand, and the entire team at OpinionLab for sponsoring this work. If you’re the one person reading my blog that hasn’t seen their application in action, head on over to their site and have a look.

Published on August 4, 2010 under Engagement, Key Performance Indicators, Web Analytics Business Process, Web Analytics Demystified Business, White Papers

Are you looking for experienced web analysts?

Anyone who has read my blog for long knows that I am passionate about two things in web analytics: process and people. Process is the glue that holds all the hard work we do as analysts together and allows our effort to translate into tangible business value. But without a doubt it is the people who are absolutely critical to any businesses ability to compete and succeed on web analytics.

Unfortunately people, especially really good ones, are incredibly hard to find. So much so that my partners and I have invested heavily in creating an entirely new way for novice and veteran analytics practitioners alike to gain valuable “hand’s on” experience using data to answer business questions, The Analysis Exchange.

While the Analysis Exchange has exceeded every single short-term milestone we have established for the effort, it has long been clear to my partners and I that training alone is not enough to satisfy the immediate needs of businesses working to take advantage of their existing investment in web Analytics. Companies need analytical talent now, not a year from now, not in six months, right now.

Why the urgency? Myriad reasons. The money has been spent on technology, the clock is ticking, the promises have been made, offline revenues are in decline and the company’s digital channels are the hope and future and difference between profitability and not.

The web analytics promise is real — companies that have become adept at generating analytically-driven insights and then translating those insights into sound business decisions have staked a clear competitive advantage. The giants of our industry — brilliant people like Joe Megibow, Dylan Lewis, Shari Cleary, and Lynn Lanphier <plug>all of whom are coming to the X Change conference in September, are you?</plug> — have not only determined the value of people but have also figured out how to convince management of that value.

Have you? Most companies have not.

Most companies persist in their belief that web and digital analytics is something that they can do “part time” and still have the successes that Intuit, Expedia, MTV, Best Buy, and others gain by hiring brilliant people, giving them clear direction, and recognizing the value of the analytical output they produce. Despite being well-intentioned, far too many managers still believe that software alone will provide insights and make recommendations.

But I digress.

Because we at Web Analytics Demystified believe in people and process so strongly, and because we are pretty confident in our consulting as it relates to process, we have decided to put our money where our mouths are and start helping companies fill their open positions for “web analyst, senior.” Today we are extremely proud to announce our first-of-it’s-kind partnership with the web analytics community’s leading recruiting firm, IQ Workforce.

Working directly with Workforce CEO Corry Prohens and his team, Web Analytics Demystified has crafted a “one-two” punch to help speed the process of finding, vetting, and hiring the kind of deep talent and teams required to take complete advantage of any investment in digital measurement technology. The Demystified partners and IQ Workforce will help you determine exactly which roles you need to fill, what strengths the ideal candidate will have, and how hired resources will fit into the organization that both creates business value and a satisfying experience for the analyst (which has a surprisingly positive impact on retention!)

In essence Web Analytics Demystified with our 30+ years of experience in web analytics will sit on your hiring panel and help you find and hire the critical difference between “web analytics as a cost center” and “web analytics as a profit center.”

Did we mention we will do it for a fixed price and in a way that allows most companies to circumvent HR’s aversion to “outside help?”

If you’re looking for an analytics guru for your organization, give us a call. We are more than happy to explain how this partnership creates a dramatic advantage for most companies, and would love to talk with you about our business and our partners at IQ Workforce. In the meantime please have a look at our press release on the announcement and more details about the offering:

Thanks to Corry and his team for making this idea a reality. On behalf of IQ Workforce and the Demystified Partners we look forward to helping you with your staffing needs.

Published on July 6, 2010 under General Web Analytics, Jobs, Web Analytics Demystified Business, Web Analytics Demystified Partners


Recent Blog Posts

Current Order Value
Adam Greco, Senior Partner

I recently had a client pose an interesting question related to their shopping cart. They wanted to know the distribution of money its visitors were bringing with them to each step of the shopping cart funnel.

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A Guide to Segment Sharing in Adobe Analytics
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Over the past year, I've run into situations multiple times where I wanted an Adobe Analytics segment to be available in multiple Adobe Analytics platforms. It turns out…that's not as easy as it sounds. I actually went multiple rounds with Client Care once trying to get it figured out. And, I’ve found "the answer" on more than one occasion, only to later realize that that answer was a bit misguided.

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Currencies & Exchange Rates
Adam Greco, Senior Partner

If your web analytics work covers websites or apps that span different countries, there are some important aspects of Adobe SiteCatalyst (Analytics) that you must know. In this post, I will share some of the things I have learned over the years related to currencies and exchange rates in SiteCatalyst.

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Linking Authenticated Visitors Across Devices
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In the last few years, people have become accustomed to using multiple digital devices simultaneously. While watching the recent winter Olympics, consumers might be on the Olympics website, while also using native mobile or tablet apps. As a result, some of my clients have asked me whether it is possible to link visits and paths across these devices so they can see cross-device paths and other behaviors.

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The 80/20 Rule for Analytics Teams
Eric T. Peterson, Senior Partner

I had the pleasure last week of visiting with one of Web Analytics Demystified’s longest-standing and, at least from a digital analytical perspective, most successful clients. The team has grown tremendously over the years in terms of size and, more importantly, stature within the broader multi-channel business and has become one of the most productive and mature digital analytics groups that I personally am aware of across the industry.

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Ten Things You Should ALWAYS Do (or Not Do) in Excel
Tim Wilson, Partner

Last week I was surprised by the Twitter conversation a fairly innocuous vent-via-Twitter tweet started, with several people noting that they had no idea you could simple turn off the gridlines.

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Omni Man (and Team Demystified) Needs You!
Adam Greco, Senior Partner

As someone in the web analytics field, you probably hear how lucky you are due to the fact that there are always web analytics jobs available. When the rest of the country is looking for work and you get daily calls from recruiters, it isn’t a bad position to be in! At Web Analytics Demystified, we have more than doubled in the past year and still cannot keep up with the demand, so I am reaching out to you ...

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A Useful Framework for Social Media "Engagements"
Tim Wilson, Partner

Whether you have a single toe dipped in the waters of social media analytics or are fully submerged and drowning, you’ve almost certainly grappled with "engagement." This post isn’t going to answer the question "Is engagement ROI?" ...

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It’s not about "Big Data", it’s about the "RIGHT data"
Michele Kiss, Partner

Unless you’ve been living under a rock, you have heard (and perhaps grown tired) of the buzzword "big data." But in attempts to chase the "next shiny thing", companies may focus too much on "big data" rather than the "right data."

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Eric T.








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You can contact Web Analytics Demystified day or night via email or by reaching out to one of our Partners directly.

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Web Analytics Demystified, Inc.
P.O. Box 13303
Portland, OR 97213
(503) 282-2601

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